Privacy Policy & Account Deletion Policy
At Wyza, we prioritise your privacy and strive to handle your personal information responsibly. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your data when you use our platform. By accessing Wyza or clicking "I agree", you agree to this policy and any updates we may make over time. We encourage regular reviews of this policy to stay informed.
1. Scope and Application
This Policy applies to all visitors, registered users, survey participants, and survey creators on Wyza, to all personal data collected through the website, mobile application, surveys, communications, and related services.
This Policy governs how personal data is handled across Nigeria and, as the Platform expands, other supported jurisdictions including Kenya and Ghana.
2. Eligibility and Age Restriction
Wyza is strictly intended for individuals who are 18 years of age or older.
We do not knowingly collect, solicit, or process personal data from persons under the age of 18. If we become aware that personal data belonging to a minor has been collected, such data will be permanently deleted immediately and without notice.
3. Personal Data We Collect
We collect personal data that is reasonably necessary to operate the Platform, deliver services, and administer surveys.
3.1 Mandatory Account Information
When you create an account, we collect:
- Phone number, name, or email (used for account creation, login, and OTP verification)
- WhatsApp messages where WhatsApp answering is enabled
Account creation is not possible without providing this information.
3.2 Profile and Demographic Information
Depending on survey requirements, we may collect:
- Age or age range
- Gender
- Location (country, state, city, or region)
- Any other demographic or background information required to qualify for a specific survey
Providing this information may be optional or mandatory depending on the survey.
3.3 Survey Response Data
Survey responses may include personal opinions;
- Written/text responses
- Audio recordings
- Video recordings
- Images or files voluntarily submitted
The responses are shared with the survey creator who invited or published the survey. The responses may be processed using AI for transcription, translation, validation, and analysis while raw media files may be stored securely for audit and quality review.
Participation in any survey requiring such data is voluntary. You choose whether to participate.
3.4 Technical and Usage Data
We may automatically collect:
- IP address
- Device type, operating system, and browser
- Log data relating to usage, security, and performance
This data is used strictly for platform security, analytics, and improvement.
3.5 WhatsApp & Messaging Data
If you respond via WhatsApp:
- Messages are processed through approved messaging providers
- Content is captured, structured, and stored securely
- Metadata (timestamps, session markers) may be stored for validation and analytics
4. Legal Basis for Processing
We process personal data on one or more of the following legal bases:
- Consent – where you voluntarily provide information and participate in surveys
- Contractual necessity – to create and manage accounts, match surveys, and process rewards
- Legitimate interest – to operate, secure, and improve the Platform
- Legal obligation – where processing is required by applicable law or regulation
5. How We Use Personal Data
Personal data collected by Wyza is used for the following purposes:
- Creating and managing user accounts
- Verifying identity and preventing fraud
- Matching users with relevant surveys
- Processing survey participation, rewards and payments
- Communicating essential updates, service notifications, and marketing communications (when consent is given).
- Improving platform functionality, performance, and security
- To deliver insights and recommendations that help optimize survey performance.
- To detect, prevent, and respond to potential security incidents and fraudulent activity.
- To comply with laws, respond to legal processes, and protect our rights.
Wyza does not sell personal data to third parties.
6. Data Sharing and Third Parties
We may share personal data only with trusted third-party service providers strictly as necessary to operate the Platform, including:
- Survey creators (only for surveys you respond to)
- Stripe – for payment processing and payouts
- Africa's Talking – for OTP verification and SMS services
- Cloud hosting, analytics, and security service providers
All third-party providers are contractually obligated to:
- Process data securely
- Use data only for authorised purposes
- Comply with applicable data protection laws
We may also disclose personal data where required by law, court order, or regulatory authority. We do not sell personal data to advertisers.
7. Data Storage and Security
Data Security
Wyza Poll employs industry-standard security measures, including encryption, access controls, regular audits, and intrusion detection, to protect your data against unauthorised access, disclosure, or alteration, including:
- Secure servers and encrypted transmission
- Restricted access to authorised personnel only
- Monitoring and security controls
Wyza shall not be liable for any data breach, leak or disclosure which occurs despite reasonable measures being put in place to protect your data. Users acknowledge and accept this inherent risk.
8. User Data Rights
Subject to applicable law, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Withdraw consent at any time
- Request permanent deletion of your personal data
Requests can be made through the Platform or by contacting support.
9. Data Retention
We retain your data for as long as your account is active or as required to fulfill our services. Upon account closure, we retain data as necessary for legal compliance, dispute resolution, or to enforce agreements and in accordance with the Account Deletion & Data Erasure Policy below.
10. Children's Privacy
The App is not intended for users under 18. We do not knowingly collect data from minors.
Account Deletion & Data Erasure Policy
11. Right to Delete Account
Every user has the unrestricted right to delete their Wyza account at any time and for any reason, without providing justification.
12. How to Request Account Deletion
Users may request account deletion by:
- Using the "Delete Account" feature within their account settings, or
- Contacting Wyza Poll Team at support@wyza.ai
13. What Account Deletion Means
Once a deletion request is submitted and processed:
- The user account is permanently deactivated;
- The user loses all access to the Platform;
- All rewards, credits, and pending earnings are forfeited;
- The account cannot be recovered;
- Personal data associated with the account is permanently deleted.
Account deletion is irreversible.
14. No Retention of Personal Data
After deletion is completed:
- Personal data is not stored
- Personal data is not archived
- Personal data is not sold, reused, or shared
- The user's identity is fully removed from active systems
Only anonymized, non-identifiable statistical data (e.g., aggregate survey metrics) may be retained where legally permitted.
15. Timeline for Deletion
Deletion requests are processed within 24 hours. Users will receive confirmation once deletion has been completed.
16. Legal and Regulatory Exceptions
In limited circumstances, Wyza may retain minimal data where required by law or regulatory obligation and necessary to resolve disputes or enforce legal rights. Any such retained data will be securely stored and deleted once no longer legally required.
17. Contact Information
For privacy-related inquiries, data access requests, or account deletion requests, contact: support@wyza.ai
18. Final Acknowledgment
By using Wyza, you acknowledge that:
- You control your participation in surveys.
- You may permanently delete your data at any time.
- Wyza does not retain your personal data after deletion.